Frequently Asked Questions

Shipping Costs



Costs The Netherlands:€ 4,00 for orders within the Netherlands
Shipping takes approx. 1 working day.

Costs England

€ 25,00 for all orders.
We use PostNL and you will receive a tracking code.
Shipping takes approx. 5-14 days.

Costs Ireland

€ 25,00 for all orders.
We use DHL and you will receive a tracking code.
Shipping takes approx. 3-4 days.

Costs Europe

Varies per country. From € 9,95 till € 35,00
Shipping takes aprox. 3-7 days. Isolated locations may take longer to arrive.

Costs Rest of the World

€ 27,50 for all orders.
Shipping takes aprox. 12-21 days. Isolated locations may take longer to arrive



Upon completion of your order, you can pay via Visa, Mastercard, Apple Pay or by transferring the amount to the bank account shown below. For our Belgian customers, there is also Mister Cash.

Unfortunatelly PayPal payments are no longer possible.


For Dutch customers the Ideal option is the most convenient.

Mistercash and Sofortbanking

For our Belgium and German customers.



If you choose to pay by debit or credit card we will forward you a secure payment link during working hours, where you can easily make your card payment.
Because the payment links are a manual process, there is always some delay in the changing of your order status.

Money transfer

With a money transfer, you pay directly into our bank account:

Name:     Hartman Cigars
IBAN:      NL76INGB0005389233
BIC:         INGBNL2A

Your order will be shipped once the payment is received.


We hope you are satisfied with the item you have purchased. But if the product, for any reason, does not meet your expectations, it can  be returned within 30 days of purchase for refund credit, or exchange (minus delivery charges).

Please call us or send an e-mail with the problem and we will find a suitable solution.

Bloom or Mold

Now and then we get a message from a concerned customer who thinks there is mold on the cigars. In most cases it is not mold but bloom.

Bloom, also called plume, is a grey/white residual powder that is left from the cigar’s essential oils drying on its surface, and it is considered a very good sign that the proper aging is taking place. You can easily wipe it off and it leaves no marks on the cigar.

Mold ruins the taste of a cigar and leaves a spot when you wipe it off.

My country is not in the shipping list

If your country is not in the shippinglist, please contact us. It might be possible to add your country.

The State Arizona is NOT possible:
In Arizona, it is unlawful for any person other than a person licensed under A.R.S. § 42-3201 or a retailer ordering from a person licensed under A.R.S. § 42-3201 to order or purchase, or cause to be ordered or purchased, a tobacco product via the mail, phone, internet, or any electronic means. One effect of this Delivery Sales Ban is that any person who is not an Arizona-licensed distributor or retailer may not order tobacco products over the internet.

We do not sell tobacco products like cigarettes, loose tobacco or smokeless tobacco products to the USA.


The dimensions we use on our website are in millimeters for length and parts of an inch for ring gauge.

Helping you make a choice

We have experts at your service to help you find out which cigar, pomade, vaporizer or any other of products on our site fits you best.

You can call us during office hours to help you make a choice on: +31 (0) 20 670 5770
If you want to ask us something outside of the office hours or if you prefer discussing the issue through mail, you can contact us on: [email protected]